Delivery 

UK Delivery Address (click to read)

*In light of recent events, orders may be slightly delayed. We apologise for any inconvenience*

FREE Standard Shipping Carbon Neutral (estimated 3 - 5 working days) on orders over £100

Standard Shipping Carbon Neutral for orders under £100 (estimated 3-5 working days): £3.50  

Express 48 hour: £6.00 (estimated delivery 2 working days)

Public Health England (PHE) has advised that people receiving parcels are not at risk of contracting coronavirus. However, for the health and safety of all involved, we have decided to temporarily remove the option to have orders delivered via Royal Mail, and 24 Hour shipping in order to limit social contact.

This means all UK are now delivered via DHL. All shipments are collected from a distance, and your order can be delivered at a safe proximity without contact.

All services include online tracking and signature on delivery to give you peace of mind.

From time to time we also offer special free delivery periods. So not to miss out, we suggest joining our Style Club for updates, inspiration, exclusive offers and more!

European Delivery Address (click to read)

*In light of recent events, orders may be slightly delayed. We apologise for any inconvenience.*

We currently offer Standard Europe Delivery deliver to: 

Austria*, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark Estonia, Finland, France, Germany, Greece, Greenland, Hungary, Iceland, Ireland, Italy*, Latvia, Lithuania, Luxembourg*, Malta, Monaco, Montenegro, Netherlands, Norway, Poland, Portugal*, Romania, Slovakia, Slovenia, Spain, Sweden and Switzerland. 

FREE Standard Shipping (estimated 5-8 working days) on all orders over £100 

Standard Shipping (estimated 5-8 working days) for orders under £100: £5.50 

Express International Shipping (estimated 2 working days):

£11.50 for Austria, Belgium, Denmark, Finland, France, Germany, Ireland, Italy, Luxembourg, Monaco, Netherlands, Portugal, Spain and Sweden

£13.50 for Croatia, Cyprus, Czech Republic, Estonia, Greece, Hungary, Latvia, Lithuania, Malta, Poland, Romania, Slovakia, and Slovenia 

£17.50 for Greenland, Iceland, Montenegro, Norway, Switzerland and Turkey 

*due to recent events, unfortunately this country is no longer accepting inbound deliveries, so we’re temporarily unable to delivery to ship to it. However, so you don't miss out on our new arrivals or special offers, you can still place an order with us, and we will ship it to you as soon as your country's restrictions are lifted. And of course we will update you when this happens.

Please note all orders outside of the EU may be subject to duties and taxes by the local customs authority. Import duties and taxes are not included in the item price or shipping cost. You are responsible for the calculation and charges. You may find this tool helpful to calculate the cost.  The amount of duties, customs, and taxes are determined by the country, and we do not collect any duties or taxes during the order transaction process. 

Public Health England (PHE) has advised that people receiving parcels are not at risk of contracting coronavirus. 

International Express orders are delivered via DHL. All shipments are collected from a distance, and your order can be delivered at a safe proximity without contact. 

International Standard orders are collected and processed by DHL, and then passed on to your national postal service once they have passed through customs. Please visit your national postal service's website to find out more about their safety response to coronavirus. 

International Delivery Address (click to read)

*In light of recent events, orders may be slightly delayed. We apologise for any inconvenience*

We currently deliver to:

Australia*, Canada, China*, Hong Kong*, Japan*, New Zealand*, Singapore*, South Korea, Turkey, UAE, and USA*

FREE Standard Shipping on orders over £100

Standard Shipping (estimated 5-8 working days) for orders under £100: £5.50 

Express International Shipping (estimated 2 working days):

£13.50 for USA 

£16.50 for Australia 

£17.50 for Canada 

£18.50 for China, Hong Kong, Japan, New Zealand, Singapore, South Korea and United Arab Emirates 

*due to recent events, unfortunately this country is no longer accepting inbound deliveries, so we’re temporarily unable to delivery to ship to it. However, so you don't miss out on our new arrivals or special offers, you can still place an order with us, and we will ship it to you as soon as your country's restrictions are lifted. And of course we will update you when this happens.

Please note international orders be subject to duties and taxes by the local customs authority. Import duties and taxes are not included in the item price or shipping cost. You are responsible for the calculation and charges. You may find this tool helpful to calculate the cost. The amount of duties, customs, and taxes are determined by the country, and we do not collect any duties or taxes during the order transaction process. 

Public Health England (PHE) has advised that people receiving parcels are not at risk of contracting coronavirus. 

International Express orders are delivered via DHL. All shipments are collected from a distance, and your order can be delivered at a safe proximity without contact. 

International Standard orders are collected and processed by DHL, and then passed on to your national postal service once they have passed through customs. Please visit your national postal service's website to find out more about their safety response to coronavirus.  

For full details of our terms and conditions please see our Terms of Use.

Returns and Exchanges

From a UK Address (click to read)

Returns and exchanges from a UK address are free in accordance with our Returns and Exchange Policy.

Simply fill in the form located on the ‘Request a Return’ in the bottom right corner of the website, and follow the instructions.

For your own safety and that of our team's, when we email you, will arrange a collection by DHL from your home (which will require a minimum 2 hour time slot). 

You will be able to print off a pre-paid shipping label from us or, if you don't have a printer, we'll let you know the address to send your return to and we will refund you the amount. 

Please make sure you return any item in perfect saleable condition with all tags and labels still attached and in its non-damaged original packaging. 

From a European or International Address (click to read)

If you wish to return or exchange an order from a European or other International address, please email contact@the-bias-cut.com.

Once we have received and confirmed your return/exchange request, you will need to arrange the return at your own cost. Your return must reach us within 14 days of the date it was delivered to you.

We recommend you use a trackable method and retain proof of posting.

Please make sure you return any item in perfect saleable condition with all tags and labels still attached and in its non-damaged original packaging.

Terms and Conditions (click to read)

For full details of our terms and conditions please see our Terms of Use.

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